Reborn Refund Policy | Reborn Refund Guidelines & Terms

Understanding my commitment to quality, artistry, and your satisfaction at Kelli Maple Nursery

Reborn refund policy information for handmade reborn dolls

Refund & Exchange Policy for Reborn Refund Terms

Dear Collector,

Thank you for choosing to welcome one of my precious babies into your heart and home. I pour countless hours of love, artistry, and attention into each reborn I create. Because these are handcrafted art pieces—not mass-produced items—I maintain the following refund policy.

My No-Refund Commitment for Reborn Refund Requests

All sales at Kelli Maple Nursery are final. I do not offer refunds or exchanges once payment has been received. This policy protects the integrity of my work and ensures that each baby finds their forever home with a committed collector.

Why Reborn Refunds Are Not Offered

  • Each reborn is a unique handcrafted art piece and cannot be resold as new
  • Weeks of detailed painting, rooting, and finishing are invested in every baby
  • Custom orders are created specifically to collector preferences
  • Layaway agreements are binding contracts between buyer and seller

Final Reborn Refund Policy Statement

All payments, including deposits and final balances, are strictly non-refundable under this reborn refund policy.

Reborn Refund Policy | No Refund Terms for Handmade Reborn Dolls

Before You Purchase

I want you to be 100% confident in your decision to adopt. Here’s how I help you make an informed choice.

High-quality photos

Multiple detailed photos from different angles in the gallery.

Honest descriptions

Clear details on materials, size, weight, and minor imperfections.

Open communication

Ask any questions before purchase for full confidence.

Videos available

Short videos or extra photos can be provided on request.

Material guidance

Help choosing between silicone and vinyl reborn dolls.

Damaged or Defective Dolls

Shipping damage

Contact within 48 hours with photos of damage and packaging.

Manufacturing defects

Report within 7 days with detailed images for assessment.

Defect examples

Loose limbs, paint errors, broken magnets, major asymmetry.

Not considered defects

Minor color variations, natural texture, slight asymmetry.

Layaway & Custom Orders

Layaway cancellations

Deposits are non-refundable and payments are not returned.

Custom order rules

Cannot be cancelled once work begins; all payments are final.

No returns policy

No returns for buyer’s remorse, gifts, or financial issues.

Your Satisfaction Matters

While refunds are not available, I am always here to support you with care, guidance, and aftercare advice.

Contact me for care tips, styling help, bonding advice, or any concerns about your reborn doll.

Questions about this policy or need assistance?

Get in touch anytime for support and clarification before or after your purchase.
Contact Me

Response time: Within 24–48 hours

Thank you for understanding and respecting my refund policy. Your support of my artistry means the world to me.

With love and gratitude,
Kelli Maple
Kelli Maple Nursery

Related Policies: Terms & Conditions | Shipping Policy | Care Guidelines