Reborn Refund Policy | Reborn Refund Guidelines & Terms
Understanding my commitment to quality, artistry, and your satisfaction at Kelli Maple Nursery
Refund & Exchange Policy for Reborn Refund Terms
Dear Collector,
Thank you for choosing to welcome one of my precious babies into your heart and home. I pour countless hours of love, artistry, and attention into each reborn I create. Because these are handcrafted art pieces—not mass-produced items—I maintain the following refund policy.
My No-Refund Commitment for Reborn Refund Requests
All sales at Kelli Maple Nursery are final. I do not offer refunds or exchanges once payment has been received. This policy protects the integrity of my work and ensures that each baby finds their forever home with a committed collector.
Why Reborn Refunds Are Not Offered
- Each reborn is a unique handcrafted art piece and cannot be resold as new
- Weeks of detailed painting, rooting, and finishing are invested in every baby
- Custom orders are created specifically to collector preferences
- Layaway agreements are binding contracts between buyer and seller
Final Reborn Refund Policy Statement
All payments, including deposits and final balances, are strictly non-refundable under this reborn refund policy.
Before You Purchase
I want you to be 100% confident in your decision to adopt. Here’s how I help you make an informed choice.
High-quality photos
Multiple detailed photos from different angles in the gallery.
Honest descriptions
Clear details on materials, size, weight, and minor imperfections.
Open communication
Ask any questions before purchase for full confidence.
Videos available
Short videos or extra photos can be provided on request.
Material guidance
Help choosing between silicone and vinyl reborn dolls.
Damaged or Defective Dolls
Shipping damage
Contact within 48 hours with photos of damage and packaging.
Manufacturing defects
Report within 7 days with detailed images for assessment.
Defect examples
Loose limbs, paint errors, broken magnets, major asymmetry.
Not considered defects
Minor color variations, natural texture, slight asymmetry.
Layaway & Custom Orders
Layaway cancellations
Deposits are non-refundable and payments are not returned.
Custom order rules
Cannot be cancelled once work begins; all payments are final.
No returns policy
No returns for buyer’s remorse, gifts, or financial issues.
Your Satisfaction Matters
While refunds are not available, I am always here to support you with care, guidance, and aftercare advice.
Contact me for care tips, styling help, bonding advice, or any concerns about your reborn doll.